FAQ | Novu

FAQ

Why should I create an account?

If you create an account, you can shop next time without entering all personal and shipping details again. You can also have your list of frequently ordered items and hence can easily repeat them. Customers with account can also get details of our specials and promotions instantly.

Can I cancel the order?

You have all the right to cancel/modify the order before your order is confirmed. However, you cannot cancel the COD order at your doorstep.

Can I modify my order?

You can call us to have your order changed. In case of online payment the staff will guide you further.

What are the types of payments do you accept?

We accept all types of Visa and MasterCard- Credit and Debit.

Can I pay when I receive my order?

You cannot pay when you receive. You need to pay at the time of checkout.

Can I place an order and pick-up?

Yes you can place your order online and pick-up from our respective branches. Our customer service rep will contact you with pick-up time and date. The customer rep will guide you about pick-up.

Why cannot I add a product to my cart when it is shown on the website?

This is due to the product not in stock or available in-store only.